1. We reserve the right to alter these terms and conditions at any time.

ORDER AND PAYMENT POLICY To secure your occasion cake booking with me I will always ask for a booking fee which is 50% off the total balance, for cupcakes and treat boxes full payment is required in advance. To secure your wedding cake booking, I ask for a £100 booking fee. All booking fees and upfront payments are non refundable. The booking fee is taken to cover initial design of your order, supplies purchased and administration.  Our preferred payment method is via bank transfer to our business account, you will receive an invoice with a link to make payment. We kindly ask for invoices to be paid promptly within 24 hours of receipt. In the meantime your date will be available to other customers to book. Your date is only secured in our diary once we receive the cleared funds in to our bank account. Occasion cake final balances are due one day before collection. Wedding cake final balances are due one month before your wedding date. Failure to pay the complete final balance by the due date on the invoice will result in complete cancellation of the order and the booking fee will not be refunded or transferred.

3. I will produce your cake as detailed on your booking invoice which I will send to you when you initially book in with me. If there is something you want that isn't on this invoice it won't be included in your cake design. If there is something you want that isn't added please let me know as soon as possible and I will let you know if it is possible to add to your design and send you a new quote allowing for the changes. By paying by invoice, you are confirming that what is detailed on the form is what you want me to provide and you are agreeing to these terms and conditions.
If you wish to my changes to your order a minimum of 4 weeks notice is required, a new quote will be given. A maximin on 10% reduction in cost is allowed.

4. COLLECTIONS  Occasion cakes are for collection from my home premises. Most cakes are collected on the day of the event or the evening before. You will be given cake care information before collecting your cake it is your responsibility to read this and follow carefully. Cakes Made Pretty will not be held responsible for any damage to your cake once it leaves our premises. Every cake is securely attached to a cake board and boxed. 

5. DELIVERY Tiered occasion cakes and wedding cakes I will arrange local delivery to your venue subject to my availability and schedule. I will charge a fee for this and the price will depend on postcode.
Please make sure that you provide me with the correct address and postcode of your venue for delivery. If you request that I leave your cake somewhere or with someone on your behalf this is entirely your responsibility. We will not be responsible if they do not arrive with you safely after I have handed them over /or set them up. 

I will agree a date and time for delivery. I will always endeavour to stick to this, subject to traffic delay or disaster. If we are unable to deliver your cake for any unforeseen circumstances we cannot be held responsible for this.

6. PRICING I reserve the right to alter my pricing at any time.

7. CAKE CARE Buttercream cakes do not stand up well in hot areas so please follow my cake guide and take care to not leave you cake in a hot car, set up in direct sunlight or next to a hot radiator.

8. In the unlikely event I become ill or I am affected by circumstances beyond my control that mean I can no longer make your cake, I will of course endeavour to find a cake maker who can replace me. A full refund will be given. However this cannot be guaranteed. Cakes Made Pretty liability will be limited to the full cost of purchase, and we will not accept responsibility for any consequential loss.

9. ALLERGENS We do not cater for allergen free cakes. Our cakes are made in an environment where nuts, egg, milk, gluten and other allergens are present so we cannot guarantee cross contamination. If you are gifting an order please find out that the person you are gifting to has no allergens before placing your order.10.2 We will discuss any dietary requirements, allergies and intolerances with you at the time you place your order or during your consultation. It is your obligation to inform Cakes Made Pretty of any such special requirements.

10. NON EDIBLES I may use a number of non edible items on your cake for structure, support or decoration, such as centre dowels, flowers etc All non edible items will be listed on your box it is your responsibility to remove these when serving.

11. CANCELLATION POLICY In the event that you may need to cancel your cake please give as much notice as possible. 

12. To exercise your right of cancellation you must give written notice to Cakes Made Pretty via the email address shown on Cakes Made Pretty's website, giving details of the goods ordered.

 By the customer: If the order is cancelled, your booking fee is non-refundable and non-transferable. There will be no refund or transfer of the booking fee, and any and all expenses already incurred on behalf of the finished product above this value will be invoiced. If the order is cancelled within eight 4 weeks of the date of the wedding, the remaining full balance will be due to be paid to Cakes Made Pretty. This is because at such short notice, due to the nature of weddings, it is unlikely that Cakes Made Pretty would be able to secure another order for the same day. This would result in a significant loss of profit for us through no fault of our own.

 If ingredients / supplies specific to this order have not yet been purchased, or they can be used for another order, the cost of these would be deducted from the final balance and refunded to the customer in the event of a cancellation which occurs once said final balance has been paid.

 If a delivery charge has been paid as part of the final balance, or in addition to your non- refundable booking fee, this will be refunded to you. However, if further funds are due this payment will be offset against what is owed to Cakes Made Pretty.

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12 You are strongly advised to take out adequate wedding insurance to cover you in the event of cancellations

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13 POSTPONEMENTS For the avoidance of all doubt, if your wedding is postponed this will be treated as a cancellation. We will be happy to discuss the possibility of rebooking for a new date should this be possible, and if so, a new contract would be issued.

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14 COLOURS AND DESIGN Should you have any swatches of ribbon or material, this can be helpful  in creating the colour theme of your choice. However, please note that due to the fact we are working with many different materials, an exact match cannot be guaranteed. This also applies to food colourings and icings.

15 We can only create your finished order from what we interpret from the wording of your order; therefore it is vital you check everything is correct. It may not be possible to create exact specifications when modelling food; however we will work with you, often using sketches to ensure you are happy with the design.

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15 FRESH FLOWER POLICY Should fresh flowers to be provided by your florist, to decorate the cake, the responsibility of the flowers’ safety, quality, freshness, and colour will rest with the florist and not with Cakes Made Pretty. If the florist or any other supplier adds anything to the cake after we have left it set up, responsibility for any resulting damage or harm will not rest with Cakes Made Pretty.

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16 HIRING OF EQUIPMENT Cakes Made Pretty requires a refundable deposit (" damage deposit hire ") for the hire of cakes stands and equipment. The hire deposit will normally be £75.00 this is for one stand but if  Cake Made Pretty requires a different amount this will be discussed with you at the time you place your order. This is in addition to the agreed hire fee.

- The hire deposit will be held for a period of time discussed with you when placing your order.
- All information regarding the hire deposit will be stated including the return date.

-The hire deposit will be refunded in full when the item(s) / equipment is returned in the condition it was hired out, and within the stipulated time period.

- If the item(s)/equipment hired out is lost, returned damaged, or returned late by you Cakes Made Pretty will retain your full deposit for the item/items to cover the cost of replacing it/them.

-The cost of missing/broken items will be deducted from the deposit and a cleaning fee of £5 per item if applicable.

- For the avoidance of doubt you will become responsible for any hired equipment once that equipment has been delivered to the required address.

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17 IMAGES Photographs of your cake will be taken by us and used for social media / marketing purposes. These images remain the property of Cakes Made Pretty..

12.2 Should you kindly share any photos of your day with us, we will of course ask your permission before sharing these further, and that of the photographer who took the images.

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18 COMPLAINTS If for any reason you are unhappy with your cake, Cakes Made Pretty request that you return the tier(s) for inspection within 48 hours of your event.

 If a refund is deemed appropriate this will be to the value of the affected tier(s). In any event Cakes Made Pretty liability will be limited to the full cost of purchase, and we will not accept responsibility for any consequential loss.